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Why are some details not appearing or not working in my SuperSite and PartnerSite?
The SuperSite and PartnerSite contain a large amount of
marketing content and information about the Products and Services you offer to your Customers
and Sub-Resellers. This data is downloaded to your SuperSite and PartnerSite from
your Control Panel and stored (cached) on the SuperSite and PartnerSite Server
respectively. Therefore, after making any change to the following settings within
your Control Panel, you must Refresh Cache Data in both your SuperSite as well
as your PartnerSite:
- URL - Partially Branded and/or Fully
Branded
- Product Pricing Slabs (for PartnerSite
only)
- Product Plans
- Pricing
- Promotional Offers
- Product Signup
- Default Name Servers (for SuperSite only)
- Display order of TLDs (Top Level Domains) you are selling
(for SuperSite only)
- Payment Preferences (Billing Contact
Information and Payment Gateways - for SuperSite only)
- Legal Agreements
Process for refreshing the above information on
your SuperSite and PartnerSite:
I. From within your Reseller Control Panel
- Login to your Reseller Control Panel.
Click here to know
how >>
- Go to Tools -> Reload
SuperSite & PartnerSite Cache. Click on the item for which you wish to refresh
the settings or click on All SuperSite & PartnerSite Settings
(to refresh the
settings for all items).
II. From within your SuperSite/PartnerSite
Admin Area
- Login to the SuperSite/PartnerSite Admin Area.
Click here to know
how >>
- Go to the Refresh Cache Data section.
You may select a particular item for which you wish to refresh the
settings or select All Settings (to refresh the settings for all items)
and then click on Reload.
By doing so, the
updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.
IMPORTANT
- Through the drop-down menu under the
Reload Cache Data section within the SuperSite/PartnerSite Admin
Area, you can check whether Cache Data exists for a particular setting
and if it exists, when was this Cache Data updated previously.
In case you had recently made any setting changes in your Control Panel
and not reloaded your SuperSite/PartnerSite Cache Data, then the above
acts like a reminder, to reload your SuperSite/PartnerSite Cache now.
If there is no information available about a particular Control Panel
setting in your SuperSite/PartnerSite Cache Data, you would be displayed
Cache file does not exist besides that particular setting in the
Refresh Cache Data section. In this case, you need to Reload that
particular setting (in your SuperSite/PartnerSite).
- If you do not refresh the cached data,
your SuperSite and PartnerSite could display errors such as the
SuperSite/PartnerSite link not working, correct Pricing information not getting displayed,
etc..
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