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Domain name transfer completed, but domain name is still Inactive

There are instances where a domain name is successfully transferred to ResellerClub, but the domain name still continues to bear the status Inactive in the Control Panel. This happens because -

When a domain name transfer completes, the Registry makes the necessary modifications to the domain name, and adds 1 year to its Registration period. Now, the registry notifies us about successful transfers by means of a daily report, on receipt of which the system sets all successfully transferred domain names active in the database.

If for some reason, there is a delay in delivery of the report, the domain name cannot automatically be set active in the system. As such, it continues to remain inactive. This problem would normally be rectified within 24-48 hours. However, if the problem still persists more than 48 hours later, please inform our support team about this, at http://support.resellerclub.com/support/supReqForm.jsp

 

Created on:  
Jun 18, 2005 10:47 AM  GMT
Last Updated on:   Dec 12, 2006 1:55 PM  GMT
 
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