SPAM Processing Tool

Pursuant to our Anti-Spam policy, ResellerClub provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all Domain Names, Customers and Sub-Resellers, who indulge in spamming.

Using this SPAM processing Tool, you can send Warning e-mails to Sub-Resellers and Customers, whenever you receive Spam Complaint against a particular Domain Name and you can Suspend Domain Names for which you receive excessive SPAM complaints.

However, for this, we need you to setup an Abuse E-mail address and an Abuse Desk Signature. You can do this by referring to Setting your Billing, Sales, Support and Abuse Contact Information. By default these would be pre-filled by your Reseller Username and a Default Abuse Desk Signature.

Processing SPAM Complaints

1. If you receive a SPAM complaint against a particular Domain Name, you can use the ResellerClub Online SPAM processing Tool from Tools -> Spam/Abuse Processing, in your Reseller Control Panel.

2. On this page you would find a form on which you need to enter the Domain Name, for which you received a  complaint and the Complainant's E-mail Address, in comma separated format.

for eg. spammingdomain.com,reporter@domainname.com

If you want to enter complaints regarding multiple Domain Names, you can submit the same on separate lines. Thus, if you receive a SPAM complaint from abc@somedomain.com for a Domain Name spamdomain.com, another complaint for Domain Name toomuchspam.com from xyz@domainname.com and another complaint for spamdomain.com from some other person pqr@mydomain.com. Then you need to enter the data in the following format -

spamdomain.com,abc@somedomain.com
toomuchspam.com,xyz@domainname.com
spamdomain.com,pqr@mydomain.com

3. On submitting the above, you would be shown the following information for each of the submitted Domain Name -

(a) Total Number of SPAM complaints received for this Domain Name.

(b) Following Details of the Customer -
        i) Customer Name
        ii) Total SPAM complaints for all the Domain Names registered by this Customer
        iii) Total Domain Names under this Customer, for which SPAM complaints have been received
        iv) Total Domain Names under this Customer

(c) Following Details of the Sub-Reseller -
        i) Sub-Reseller Name
        ii) Total SPAM complaints for all the Domain Names registered by this Sub-Reseller
        iii) Total Domain Names under this Sub-Reseller, for which SPAM complaints have been received
        iv) Total Domain Names under this Sub-Reseller
        v) Percentage of Domain Names under this Sub-Reseller, which are used for Spamming. This is calculated by the following formula -

Percentage of Domain Names for which SPAM complaints have been received = (Total Domain Names under the Sub-Reseller for which SPAM complaints have been received)/(Total Domain Names under the Sub-Reseller) * 100

Also note that the Spamming Domain Name and the Complainant E-mail Address combination is unique, thus, a complainant can complain for a particular Domain Name only once, while there can be multiple complaints for the same Domain Name from different complainants (e-mail addresses), and the same complainant can complaint for different Domain Names.

In case the Domain Name is not under your Reseller profile, then the SPAM complaint will not be processed for that particular Domain Name.

(d) Following Details of the Domain Name -
        i) Registrar
        ii) Creation Date and Expiry Date
        iii) All the Contacts' Information

4. From this list of Domain Names, you can then select the Domain Names you want to Suspend for Spamming by selecting the checkbox next to them, while for the remaining a Warning Mail will be sent to the entire Customer/Sub-Reseller chain. Upon Suspension, an e-mail will be sent to your entire Customer/Sub-Reseller chain.

You can decide whether you wish to Suspend a particular Domain Name, depending upon the number of complaints for the Domain Name. Thus, you could suspend any Domain Name for which you get more then 5 SPAM complaints. Or you could also consider suspending a particular Domain Name, if that particular Customer or Sub-Reseller has a large number of Domain Names, which have been reported for SPAMMING.