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Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
Payments received from your
Customer/Sub-Reseller, through the PayPal Standard Checkout Payment Gateway may
not get immediately credited in their Control Panel. Such transactions would
show up as AuthPending in your Reseller Control Panel. This maybe due to
any of the following reasons:
-
The Customer/Sub-Reseller's
PayPal account is Unverified - PayPal classifies
its users as either Verified or Unverified. All PayPal members are urged by
PayPal to confirm their Account ownership and Verify their PayPal Accounts,
to make the process of sending and receiving funds more secure.
Reference
What does it mean if a seller or buyer is Verified or Unverified? >>
More information related to PayPal account Verifications >>
As a ResellerClub Reseller, the system
allows you to decide whether, funds received from Unverified PayPal members
should get automatically credited in your Customer/Sub-Reseller's Control Panel or not. Upon turning on this
setting in your Reseller Control Panel, the system will require you to manually
accept / decline all payments from Unverified PayPal members.
Follow the steps mentioned below to enable this feature -
a. Login to your Control Panel from - http://manage.resellerclub.com/reseller
b. Go to Settings -> Finance & Billing -> Payment Gateway ->
List / Add, and
then click on your PayPal Standard Checkout Gateway and on the next page click
Modify.
c. Here select the check box Manually Review and Approve any
Unverified PayPal Transaction? and click on the Submit button.
Once you have turned on this feature, the you would have to manually Approve /
Decline all Unverified Members payments. Ideally, you would want to
manually approve transactions of only those (Unverified) Customers/Sub-Resellers
with whom you have either done business before or whose credibility has been
verified though either Telephone or Email. It is recommended that you urge your
Customers/Sub-Resellers to verify their accounts with PayPal, so that funds
automatically get credited in their account and there is no delay in verifying
their authenticity.
Click here to know
how to manually Approve /
Decline all Unverified Members payments >>
IMPORTANT
If a PayPal Standard Checkout transaction is on AuthPending due to your
Customers/Sub-Reseller's PayPal account being Unverified, the system would
display the following reason in the Paymentgateway transaction's details view in
your Reseller Control Panel:
Transaction pending awaiting manual review, since Customer/Reseller has an
Unverified PayPal account
The Customer/Sub-Reseller has modified the Payee Email
Address while transacting - When your Customer/Sub-Reseller chooses to
pay you through the PayPal Standard Checkout Payment Gateway, he is
redirected to PayPal's website with certain transaction-related details
along with your PayPal Primary Username (Payee Email Address). Once the
payment completes at PayPal's website, your Customer/Sub-Reseller is
redirected in his/her respective Control Panel with a few more details of
this particular transaction.
In the event that your Customer/Sub-Reseller tries to modify the Payee Email
address before he/she is redirected to his/her respective Control Panel, our
system will not automatically credit that Customer/Sub-Reseller's
Control Panel and keep the status of that transaction as AuthPending.
You are advised to manually review such transactions and confirm whether
your PayPal account has been credited for the said transactions, before manually
Approving / Declining it in the system.
Click here to
know how to manually Approve /
Decline all Unverified Members payments >>
IMPORTANT
If a PayPal Standard Checkout transaction is on AuthPending due to your
Customers/Sub-Reseller having modified the Payee email address at PayPal, the
system would
display the following reason in the Paymentgateway transaction's details view in
your Reseller Control Panel:
Transaction awaiting manual review, since the Customer/Sub-Reseller has modified
the Payee PayPal email address while transacting. This implies that you may not
have received these funds.
Your Primary PayPal Username [Email Address] mentioned in
the system, differs from the one mentioned in your PayPal Business or
Premier account's Profile - The PayPal Username [Email Address]
submitted by yourself in the PayPal Standard Checkout integration interface
in the system needs to be the same, as your Primary Email Address in your
PayPal account. If there is a difference in these (Email Addresses), your
Customer/Sub-Reseller's transactions would continue to show as AuthPending
in the system.
Click here to
know how you may synchronize your PayPal Primary Username [Email Address]
within our system >>
The Language Encoding in your PayPal account is not set
as UTF-8 - You need to ensure that the Language Encoding within your
PayPal Business or Premier account's Profile is set to UTF-8, or else your
Customers/Sub-Resellers transactions would not complete automatically.
Reference
Click here to know how to set your Language Encoding to UTF-8 in your PayPal
account >>
Click here to
know how to manually Approve/Decline PayPal Standard Checkout transactions >>
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