Generating and Modifying Passwords

As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Sub-Reseller Login - 

I. Forgot Password:

This method would be useful whenever your Sub-Reseller has forgotten his Password.

1. In this method you would have to ask the Sub-Reseller to go to your Store Front Page at http://manage.resellerclub.com.

2. Ask the Sub-Reseller click on the Forgot Password link there and then enter his Username (his Email Address).

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in. 

II. Send Password:

This is another method you can use when the Sub-Reseller has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps - 

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username. Click on the Send Password button available there.

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in. 

III. Change Password:

This method would be useful if a Sub-Reseller who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps - 

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username and click on the button Change Password.

Contrary to the above 2 methods, this would Change his Password permanently. Your Sub-Reseller can then Login with this Password.

IV. Generating Temporary Password:

Using the method mentioned below you can yourself Login to the Sub-Resellers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller.

Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Sub-Reseller.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.