Generating and Modifying Passwords

As a Reseller, you would have to assist your Customers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Customer Login - 

I. Forgot Password:

This method would be useful whenever your Customer has forgotten his Password.

1. In this method you would have to ask the Customer to go to your Store Front Page at http://manage.resellerclub.com.

2. Ask the Customer click on the Forgot Password link there and then enter his Username (his Email Address).

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in. 

II. Send Password:

This is another method you can use when the Customer has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps - 

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username. Click on the Send Password button available there.

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in. 

III. Change Password:

This method would be useful if a Customer who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps - 

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username and click on the button Change Password.

Contrary to the above 2 methods, this would Change his Password permanently. Your Customer can then Login with this Password.

IV. Generating Temporary Password:

Using the method mentioned below you can yourself Login to the Customers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer.

Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Customer.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.