Before interacting with your website visitors
for the first time, we would advise you to configure your LivehelpGenie Agent
Client software, as follows:-
Customize your Welcome Message
When you choose to accept a chat request from your
website visitor, you can automatically push a custom Welcome/Greeting Message to the visitor.
Typical Welcome Messages look like Hi, I am Your_Name. How may I assist you
today? or Welcome to Your_Website. How may I help you?
You can set your personal Welcome Message from
within your LivehelpGenie Agent Client software from Options -> Customize
-> Welcome Message.
Prepare Canned Messages and Store them
within your LivehelpGenie Agent Client software
While conversing with visitors, you will
realize that there are a lot of standard questions that people ask. You can easily
prepare detailed responses for such questions in advance and store them within
your LivehelpGenie Agent Client software, so that when visitors ask you
these standard questions, you can simply provide them with a canned response to
save your time and effort in typing the same response over and over again.
You may store and push the following types
of Canned Messages to your website visitors:
1. Click Canned -> Manage Canned Messages
within your LivehelpGenie Agent Client software
2. Under Canned Manager, click any one of the following
categories and click the Add Item button
- HTML - You can push any HTML
content to your website visitors by storing it in a canned
response.
Example
Feel free to email us at <a href="mailto:name@yourdomainname.com">name@yourdomainname.com</a>.
The above would appear as follows in your
visitors chat window -
Feel free to email us at
name@yourdomainname.com.
- Images - You can easily display an
image inline to your website visitors within their chat window, by mentioning
the URL of this Image.
- Web Pages - You can push a web page
to your website visitors, by storing a URL here. When you push a web page to
your website visitors, they are prompted to accept opening up the pushed page in
their default browser.
You can customize the message that is pre-fixed
and post-fixed to the pushed webpage by modifying the following 2 messages
through Chat Window Customization -
The Site Operator would Like you to Visit The
Following Website
Press Ok To Open a new Window & View This Page
Click
here to read in detail about customizing the Chat Window >>
- Frequently Used Responses - You may
prepare standard responses to common queries and store them within your
LivehelpGenie Agent Client software, so that when a visitor inquires about
the same, you may push your response to him immediately.
3. Click OK in the Add file
window to save the canned message
4. Once you added all the required messages,
close the Canned Manager window. These messages will now be available to you when you
begin conversing with your website visitors.
